Frequently Asked Questions

We are proud to offer you safe, quality and durable playhouse, outdoor swings, treehouse sets.


Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal

Are your products listed with the lowest price?

Absolutely! See about our Price Guarantee.

What is your return policy?

Buy Kids Playhouse has a detailed Return Policy which can be found here.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped. 

Do you charge sales tax?

California requires us to collect sales tax. The appropriate sales tax will be added to orders shipped to any order placed in California.

How can I make a change or cancel my order?

Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact

How long will it take for my order to ship?

If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address provided at checkout. If you have not received tracking information from us within six business days of your order feel free to follow up with us at

Can you ship to an APO Address?

At this time, we are unable to ship to APO addresses.  We apologize for the inconvenience.  

Can you ship to a P.O. Box?

At this time, we are unable to ship to P.O. Boxes due to the size of our products.

More questions about Shipping or Returns?

Didn't find what you were looking for?

We would be glad to further assist you. Visit us at our contact us page.